Support
OrderTask is built and supported by one person — the same one who answers this inbox. No bots, no tiers.
Email us
support@ordertask.app — answered within one business day.
Free 15-minute setup call
We'll configure your first sync together — fields, filters, routing.
Check the sync log
In your Shopify admin: OrderTask → Sync log. Every order, every attempt, timestamped.
Common questions
An order didn't show up in ClickUp. What do I check first?
Open the sync log inside the app (OrderTask → Sync log in your Shopify admin). Every order and every attempt is listed there with a timestamp and status. Failed syncs retry automatically, and an hourly sweep catches missed events — if something still looks wrong after an hour, email us with the order number and we'll dig in.
My custom fields stopped filling in.
This is almost always ClickUp's Free-plan cap: Free Forever workspaces allow 60 custom-field values lifetime, then silently reject new ones. OrderTask detects this, switches to writing order details into the task description, and shows a banner in-app. Upgrading your ClickUp plan restores field mapping.
Can you help me set up my board and field mapping?
Yes, genuinely. Every merchant gets a free 15-minute setup call — we'll connect ClickUp, map your fields, and route your Lists together. Email us to grab a time.
How fast do you answer email?
Usually within a few hours, always within one business day. You're writing to the person who built the app, so answers come with full context — no ticket escalation ladder.